RMG Customer Charter

At RMG we pride ourselves on delivering a first-class service to all our customers. We have produced our very own Customer Charter which outlines our standards and exactly what you can expect from us when you call, email or meet us face to-face. It also sets out our complaints handling process, should you be unhappy with the service we are providing.

Click here to view our Customer Charter

Accreditation

RMG has achieved a number of nationally recognised accreditations. These awards demonstrate our commitment to continual business improvement and delivery of excellent customer service and include (logos from left to right): Investors in People; Chartered Health and Safety Award (CHAS); Customer Service Excellence; ISO 9001 and the Community Legal Service Quality Mark.