Testimonials

Darren from your cleaning crew was prompt, professional, pleasant, efficient and very complimentary about RMG and in particular, Nick Rich. I asked Nick to pass on my message of thanks for a job well done. It is refreshing to deal with individuals who demonstrate enthusiasm, adopt positive face-to-face skills and promote the company they are representing.

A Resident Cathedral View

I purchased a block of apartments in Oldham last year and following purchase was immediately faced with a Fire Enforcement Notice and with the previous agents ‘walking away’ from the site I was faced with the prospect of having to close the building until I was advised by a major house builder to speak to RMG. Within days they addressed the issues, putting in place robust fire defence systems with appropriate maintenance regimes, their Directors met with the Fire Authorities to agree the best long-term strategy. Having addressed the immediate issues they liaised with the local authorities to address the behavioural problems of some difficult residents and have ‘turned the building around.’ Following this experience we employed RMG on my other sites. In addition to their customer service and strong focus on compliance, I must also say that their financial management is excellent. In an industry which is coming under closer scrutiny, having companies like RMG can only help enhance the perception.

Mark Hawthorne Landmark Investments

The Health and Safety report produced by RMG is of an excellent standard and well worth the money. The detail it goes into is fantastic. I am a Health and Safety specialist, but in the area of construction, not housing. I had originally wanted to do the inspections myself but having seen the level of detail in the report I feel I would not do the inspection justice like RMG's Health and Safety Surveyors who are obviously experts in this field.

Gemma Bland Director - The Pines MCL

I have been living at our development since it was built. As the years past there were issues with the site which as residents we had an ongoing and frustrating battle to have resolved. When we were informed there would be an opportunity to appoint a property manager and make decisions as residents we were delighted. As residents we were invited to attend a general meeting with Nick Rich. We found Nick to be very knowledgeable of all the issues with the site and the constant logs we had placed, which was reassuring. Nick was also able to confidently explain the challenges faced with the previous directors in moving any work forward, and how it would be different from now on. Myself and fellow residents were appointed as Directors and we agreed some urgent action points and we are all delighted with the service to date. Works that we wanted done were done when promised and the follow up service has been superb. Our development now has the feel we as residents always wanted and it is well maintained. Nick has always been available since we had his contact details and we have had no failings to date. I would be more that happy to recommend Nick, as he has made a significant difference to where we live.

Gerardo Gasparro Director - The Drive (Fernback Road) MCL

RMG have been working closely with the office at Taylor Wimpey East London for many years working on a variety of projects which are a range of sizes, all new-build. RMG are happy to take responsibility in managing our customer expectations effectively from completion to residential control and I have confidence in their ability to do so. The period of transition from developer to managing agent is particularly effective with a strong emphasis on controlled handover of phased completions if required. During this period customer care is a top priority for both parties and RMG have demonstrated their ability to satisfy the most demanding customers. Your staff have a flexible approach and are willing to attend meetings with residents where required and are always looking for a mutually satisfactory outcome with both developer and resident.

Mr A Shelton Customer Services Manager - Taylor Wimpey, East London

I would like to thank you for all your help and support over the past few months, especially with helping to take our apartment block to Right to Manage (RTM) after us facing difficulties with our previous management company board of directors. Without your assistance, we would have found the transition to RTM difficult, but with your knowledge and expertise it has been a smooth journey. We are all looking forward to working closely with you and RMG in 2010 and we would strongly recommend RMG to anyone looking at appointing managing agents and anyone wishing to apply for Right to Manage.

Neil Wood Director - The Limes RTM Company Ltd

Since transferring to RMG about 1 year ago and with Steve Banting as Property Manager the following seemingly insuperable (to me) problems have been overcome for our maintenance company. 1/ Very excessive insurance premiums demanded by the freeholder. 2/ Lack of debt collection by the previous managing agents. 3/ The previous managing agent were working for the freeholder, and costing us a lot of money without our knowledge until after the event, in some cases Steve has worked assiduously to reverse all these situations. I have seen him to be determined but sensitive in dealing with the parties concerned.

Ian Allen Director - Charterhouse MCL